Every week over the course of the next 18 weeks, Examiner will be featuring one business in each San Diego city worthy of the consumer spotlight.
In El Cajon, one company stands above the rest for going above and beyond the efforts of its competitors when it comes to communicating to customers how much they are valued. We’ve all heard it said that you simply, “can’t please all the people all the time;” but if you are a customer of Anderson Plumbing Heating and Air in El Cajon, the only way you are going to walk away less than pleased is if you keep your concerns a secret. Anderson’s is one of the rare companies these days who immediately mobilize into action responding to any and all complaints. Anderson’s doesn’t just make it right. Anderson’s makes it better.
The following customer reviews reflect the type of attention to client-satisfaction typically encountered by customers dealing with a young business still small enough to care. For 30 years, Anderson Plumbing Heating and Air has grown to achieve service-excellence by making each and every customer’s satisfaction their biggest care.
I wrote a review earlier this week and felt compelled to add another star for 2 reasons:1) Miguel came to the house today and personally cleaned up the yard and cleared the drains in my bathroom to my satisfaction. He was extremely professional and genuinely cared about my perception of his work. 2) Anderson’s management went above and beyond to respond to my concerns and ensure that I was happy with their work. Not every company would take the time to do this. Amy H. San Diego, CA 3/2/2012
The owner Mary Jean Anderson seems to take a lot of pride in her company, and took much more time than I would have expected to hear me out & to let me know I truly am valued as a customer, and not someone she wants to see walk away unhappy. Susie G. San Diego, CA 10/8/2011
One of the first places I called was Anderson Plumbing, Heating, and Air. I was a little skeptical of this place at first, but if you really look most of the bad reviews look fake. I decided to try this place and some others to come out and quote. After getting about five different plumbers out I got the best price, and vibe from Anderson Plumbing. From the get go these guys were responsive, professional, and fast. Each day they arrived on time, and did what they had to do. One of the plumbers Victor Jimenez answered every question that I had, and was really helpful. I never had any issues with them and they even finished on time. They did a great job and fixed every problem I had. The best part was they did the job, and never once did I feel like I had worry about the work they were doing. I would recommend these guys to anyone! Anderson Plumbing, Heating, and Air were first class! Joey M. San Diego, CA 3/19/2011
I used them recently and have never had such a great experience with a plumber. The person they sent to the house was extremely friendly and explained everything well. They were all about the details and even put on show covers to protect my floors while they worked. To top it off we had a issue with the same faucet a few months later and they came back and took care if it for no charge no questions asked. Thanks Anderson! Micha M. San Diego, CA 8/28/2009
We had a slab leak and we made the decision to repipe the whole house. The work was done quickly and professionally. The plumbers were very careful of our floors and cleaned up every night. I felt the price was reasonable for all the work we had done. We did have a kitchen cabinet dropped on our new counter top. It cracked the corian but they paid for someone to come out and make the repair. I know problems will come up and it is how you handle them that makes all the difference. I would recommend them to a friend. Jeff C. San Diego, CA 2/2/2009
Heating and Air Conditioning
Sewer and Drains
Repipes and Pipe Lining