Low DSR scores can hurt a small eBay seller much more than a larger seller. It’s all a game of numbers. What can you do if your small business is in ruins due to a few low DSR ratings?
Dear eBay Queen:
Thought I would ask for help with my eBay troubles. I have been selling on eBay for 9 years with over 40k transactions. I built up my sales to point that I was able to stay home with my kids and just work on line. I run 2 accounts, my main account and a very small one. The small account was used to hide items from a local guy that was giving me trouble. If I sold an item, he would do everything he could to find out where I got it from and buy it to sell the item on his site. It was not a big deal because I changed my business in a way that it would be hard to copy, just annoying. My main account was used to sell items for business on commission.
My small account got me in some trouble. I received 2 bad low DSR scores in September of last year. Seeing that I only sold about 100 items all year on that account the percent was very high. I was careful what I did on that account and made it all the way until December without an issue. In December, I got 1 more low DSR score. Getting 3 low DSR scores in a year on a low volume account put me in a below standard ranking. This is where I made my big mistake. I stopped using the account all together. You really need to see the math but as the good DSR scores fell off for February 2011 I, did not have positive feedback from February 2012 to replace them. The percentage of bad feedback went up. I thought I was doing the right thing by not selling on that account because it was close to being limited. Wow, was I wrong! After not selling on that account for 2 months they informed me that they were limiting that account. Since it was linked to my main account, it would be limited too. My main account had over 2400 feedback for the year and was rated at above average. Now I could only sell 100 items a month. After begging and pleading my case to everyone I could get at eBay, I stuck with the limit. They said I had bring the small account up to par before they would take the restrictions off my account. With having a limit of only 15 items that I could sell in a month on the small account there is no way of doing it. If every item gets 5 stars it still would not be fixed until September 2012. The big kicker is any low scores would shut me down completely.
I spent a month doing everything I could, making sure everything was either new or over the top description. When I got the review for the month, I got all positives but my main account got 1 low DSR score. I don’t know why. Not one email about a problem all month. A day after my review, they locked my main account. Trust and Safety said I have to concentrate on the little account. It was an odd lock on my account. I get an error every time I sign in.
$300,000 in sales last year and 3 feedback shut my business down. I’m not sure where to go from here. If I sell on the small account and get a bad feedback I’m done for. Closing the account may be an option because I’m still listed as limited and not restricted. You cannot close a restricted account. I do not know how long this process takes. It could be 30 days or 6 months. They could still keep me off because I did not fix the account. I asked the trust and safety person if that was an option. She said yes but I would still have to give them some time. The truth is, I no longer trust them. I get the feeling that I’m being treated like a thief when I talk to them. Another option is just let it go and hope that it get fixed in August when 2 low DSR scores drop off the small account. I think the lack of feedback in my main account will get that one limited by the time September comes around, so I’m still screwed.
There is no way fixing this mess in my opinion. They really make it impossible. Almost seems like they are saying we are done with you. It’s sad because I loved selling on eBay. If you combine the 2 feedbacks I would be ranked as an above average seller.
The good thing is I start a new full time job tomorrow. My eBay experience got me through the door. I still need to unload some of my inventory that I owned, so at some point I will need to get back on.
Sadly, things will never be the same. My business is gone but I will survive. I would caution anyone making a majority of their income from eBay to always remember that it could end tomorrow. I hate to admit it but I’m happier now then I have been in a long time. The first week was hard. The first day I put my computer in my lap but had nothing to do. I guess in a way I’m finally free of my computer. Last week I had a day that I did not even turn it on.
Your email was heartbreaking. There is nothing like the feeling of selling stuff on eBay, and creating a business out of nothing. I’ve publicly professed how much I dislike the DSR system almost any chance I get. This is just one of the many reasons. It seems like eBay could use some common sense with this and give you an exception.
If this were happening to my account, I would continue to sell. I would sell to my limit each month while diversifying a little bit. You didn’t say what you sell, but I would start listing items on Amazon, Etsy (if they are vintage or hand made), and my own webstore. September seems like a long time from now when you are used to having an income, but if you start concentrating on other sites, it will go by pretty fast.
I have yet to have my account limited, but I have had my DSR low enough that I was penalized in search and in the fees I had to pay. When that happened I cut back on my listings. I only listed the most important stuff on eBay. It took me a YEAR to get my DSR’s back up to where I was no longer lowered in search. During that year I focused on other sites and getting my own web store up and running. I wish you the best of luck. Keep your chin up, and keep listing!
Strange eBay item: Item # 180877672166. Vintage lamps sell well. Check this one out! Vintage Lucite Acrylic Resin Chunky Green Lava Rock Swag Hanging Lamp Light SOLD: $375.00