Spotlight on The Better Health Store’s Novi location
The Better Health Store
Address: 42875 Grand River Ave, Novi, MI 48375
Hours: Mon-Sat 9am-9pm, Sun 10am-8pm
The Better Health Store is a beautiful store. Inside and out it is picture perfect. Beyond the appearance, if you are looking to find healthier food choices when you go to the grocery store this is a great place.
You will discover that some of the items are priced higher than what you’d find at some of the smaller local health stores; like Natural Food Patch in Ferndale, MI.
I assume the higher prices are charged for the customer service staffing, the abundance of healthy organic food choices, and the beautiful interior layout that makes shopping visually enjoyable.
One example of a price difference would be Clarified Ghee Butter. It is priced at $6.66 at Natural Food Patch in Ferndale, MI, and at The Better Health Store in Novi, MI (same brand and size) was $7.49.
Before my shopping experience I read some online reviews that complained about the customer service, among other things. So I was prepared for a similar experience but what I received was A-1 first rate customer service. I would like to take this opportunity to acknowledge some of the staff members by name who stood out during my shopping venture;
Eric in Produce was extremely knowledgeable and helpful. Paula (working the aisles) and Stephanie ( at the check-out counter) were also friendly, helpful, and attentive.
And it doesn’t stop there, later, when I arrived home and found some discrepancies on my receipt, I received excellent customer service (after some delay) on the phone. Thank you, The Better Health Store!
Although this is not an official review, I would highly recommend The Better Health Store in Novi. Its a great place to shop because you can find pretty much all you need in the way of healthy products and because of the helpful employees.
It’s unfortunate that there is not a store location in Detroit, MI; for store locations click here.
As I mentioned above, this is not an official review but I did some research and discovered some surprising reviews by those working, or have worked, for the company in the past.
From what I read, it seems The Better Health Store is not the best place for employee training, wages, raises, or advancement. Read those reviews at the following link http://www.glassdoor.com/Reviews/BetterHealth-Reviews-E474042.htm
Dear The Better Health Store,
You have a great staff at your Novi, MI location. Please compensate your employees for their outstanding service to your customers.
I worked retail for many years and one of my employers was Nordstrom Department Store. Nordstrom sets a fine example on how to treat their employees. Read employee review here.